CCIE Collaboration - Course Topics
Protocols and APIs
- SIP signaling protocol.
- SIP Theory (Request and Respond)
- Identity headers (Name, number, URI, Privacy)
- Route headers
- Diversion headers
- CallID, SessionID, and CiscoGUID
- Media negotiation
- SDP Offer/Answer model
- SDP Early offer, delayed offer, early media
- SDP Payload type interworking
- Media path optimization
- Interactive Connectivity Establishment (ICE)
- TURN and STUN
- Media protocols
- RTP/RTCP, SRTP/SRTCP
- Binary Floor Control Protocol (BFCP)
- ActiveControl (iX)
- DTMF relay
- In-band vs out-of-band
- RFC 2833
- Key Pad Markup Language (KPML)
- Unsolicited NOTIFY
- Interworking
- Collaboration APIs
- Unified CM Administrative XML (AXL) API
- Webex REST API
- Unified CM User Data Service API
- Security protocols
- TLS negotiation
- TLS certificate verification
Infrastructure and Quality of Services
- Network services
- DHCP
- NTP
- DNS
- LLDP
- Troubleshoot layer 2 and layer 3 network connectivity issues.
- Quality of service for Collaboration applications and endpoints on LAN/WAN/WLAN (Cisco IOS-XE)
- Identification
- Classification and marking
- Queuing and scheduling
- Congestion management
- Troubleshoot voice and video quality issues.
- Media stream packet loss, jitter, and latency
- Endpoint media quality metrics
- One-way or no-way media
- Media quality troubleshooting tools in Webex Control Hub
- Call Admission Control
- Cisco Unified Border Element (CUBE)
- Cisco Unified Communications Manager (UCM)
- Certificate management
- Premise based PSTN gateway.
- UCM, Instant Messaging & Presence (IM&P), Cloud Connected UC
- Cisco Expressway Series
Call Control and Dial plan
- Global dial plans
- Localization and globalization
- Numbering schemes
- Dialing habits
- Interdigit timeouts
- Calling privileges
- Number presentation
- Dial plan features on UCM
- Partitions and calling search spaces.
- Translation and transformation patterns
- Urgent priority
- Path selection
- Global dial plan replication
- Local route groups
- Emergency Location Groups
- Dial plan features on Webex Calling
- Location and numbers, Routing prefix
- Interworking dial plan, route list, route groups, trunks, call typing, unknown
- extension dialing
- Outgoing and incoming permissions
- Transfer and forwarding restrictions.
- URI and domain-based routing
- Telephony features on UCM
- Call Park and Pickup
- Barge/privacy
- Call queuing
- Busy Lamp Field (BLF)
- Telephony features on Webex Calling
- Call Park
- Auto attendant
- Call queuing and hunting
- Receptionist and paging
- Single Number Reach
- Voicemail
- Audio and video codec selection
- SIP trunking
- SIP profiles
- SIP trunk security profiles
- Resiliency
- Mid-call signaling
- Session refresh
- Securing SIP Trunks on UCM
- UDS in a multi-cluster environment
- Service discovery
- ILS
- User search
- Dial plans on Cisco Unified Border Element (CUBE)
- Inbound and outbound dial-peers
- Voice translation rules and profiles
- Dial-peer provisioning policy
- Destination server groups
- Destination dial-peer groups
- E.164 pattern maps
- URI-based dialing
- VRF-aware call routing
- Survivability Features
- SIP-SRST
- Webex Calling Survivability Gateway
- Dial plans on Cisco Expressway Series
- Transforms
- Search rules
- Zones
Endpoints and User Management
- Hardware and software endpoint registration
- On-premises (local or proxy TFTP)
- Mobile and Remote Access (Service Discovery)
- Cloud
- Hybrid
- Mixed mode and Security by Default (SBD) on UCM
- Certificate Trust List (CTL) and Identity Trust List (ITL)
- Trust Verification Service (TVS)
- Securing endpoints
- SIP OAuth
- CAPF and LSC
- Collaboration endpoints and infrastructure using IPv6.
- User authentication and authorization
- Directory synchronization On-premises
- Directory synchronization Cloud
- Single-Sign-On (SSO)
- OAuth
- Cloud clients
- Privacy features
- Analytics and troubleshooting
- Proximity
- Security and compliance
Edge Services
- SIP trunks using Cisco Unified Border Element (CUBE)
- Multi-tenancy on Cisco Unified Border Element (CUBE)
- SIP normalization and SDP normalization
- Normalization and transparency scripts (Lua)
- Cisco IOS-XE SIP profiles
- Securing SIP trunks on Cisco Unified Border Element (CUBE)
- SRTP to RTP interworking
- SRTP pass-through
- SRTP to SRTP interworking
- Stateful box-to-box redundancy on Cisco Unified Border Element (CUBE) (Cisco IOS-XE)
- Network and application-level security on Cisco IOS-XE
- IP Trust List
- Call spike protection
- Media policing
- Call thresholds
- RTP port ranges
- Telephony denial of service attacks
- Multi-VRF
- Firewall traversal in a collaboration solution
- Port numbers and transport
- NAT
- Web proxy servers
- Deep Packet Inspection considerations
- Cisco Expressway Series traversal communications
- Traversal zones
- SSH tunnels
- Encryption interworking
- Mobile and Remote Access (MRA)
- Network and application-level security on Cisco Expressway Series
- Toll fraud prevention (CPL)
- Zone authentication
- Automated intrusion protection
- Mutual TLS
- Cloud-based PSTN for Webex Calling
- Cloud Connected PSTN Provider
- Cisco Calling Plan
- Premises-based PSTN for Webex Calling
- Registration-based Local Gateway
- Certificate-based Local Gateway
- Edge Audio for Webex
- Third-party interoperability and federation
- Voice and video calling
- IM&P
- Meeting Interoperability
Media Resources and Meetings
- Media resources
- Transcoding
- MTP
- Music on hold
- Ad-hoc conferencing
- Cisco IOS-XE conferencing
- Cisco Meeting Server
- Webex meetings
- Meeting scheduling
- Webex meeting Features
- Media quality troubleshooting
- Meeting Security
- Planning a secured meeting
- End-to-end encryption plus identity
- Personal meeting room security
- Participant roles
- Video Mesh
Collaboration Applications and Services
- On-premises IM&P servers and clients
- Cisco Unity Connection voicemail
- Voicemail integration
- Call and directory handlers
- Voicemail access from soft clients
- Video greetings and messaging
- Partitions and search spaces
- Routing rules
- Mobility features
- Mobile Connect (Single Number Reach)
- Device Mobility
- Mobile Identity
- Extend and Connect
- Extension Mobility
- Audio and video call recording architectures
- SIP-based media Recording (SIPREC)
- Network-based recording
- Built-in bridge
- Cisco Unified Border Element (CUBE) Media Proxy
- Secure call recording
- Cloud based recording.
- Webex Contact Center
- Webex Bot (Implement from a provided Python code skeleton)