ITIL - IT Service Management

• ITIL - IT Service Management - Course Topics
• SERVICE MANAGEMENT DEFINED
• ITIL INTRODUCTION
• SERVICE STRATEGY
• Design and develop services
• SERVICE TRANSITION
• SERVICE OPERATION
• CONTINUAL SERVICE IMPROVEMENT

• Key concepts of ITIL
• Important principles for improving IT operations
• Vital processes and functions
• Practical guidance for applying ITIL to everyday IT situations
• How to align with business, control costs, and improve IT service quality
• Strategies to balance IT resources
• Service Strategy: provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategy is supported by the IT organisations aims and strategy.
• Service Design:provides guidance on the design of new or changed services for introduction into the live environment.
• Service Transition:provides guidance on managing change along with risk and quality whilst ensuring IT Operations can manage those changes within the context of the ICT Infrastructure.
• Service Operation: provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimisation of the services provided.
• Continual Service Improvement: looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and optimisation of the costs associated with service provision.
• To build and maintain effective, productive relationships with customers.
• To define and agree with customers the required levels of IT services in a way that customers understand.
• To manage the performance of services to ensure agreed levels are achieved and that customers are happy with what they receive.

• Assigned project manager will manage this program. This person will drive the program from its registration stage to monitoring and tracking of the candidates’ performance.
• Curriculum is based on ITIL course outlines
• The Instructor-led certified courses is designed for the ITIL candidates with an aim to build theoretical knowledge supplemented by ample exercises
• 7 week or 10 days per module, of intensive training + exams design is as follows:
• Courseware includes course kits and other reference material to enable students to prepare for ITIL certification exams
• Optimal balance of theory classes and practice every week to ensure maximum absorption by participants
• Customized tests at the end of course to be attempted by every participant
• Stringent passing standards with progress report of each participant

Placement assistance is included: CV preparation, interview drills with real scenario questions, and referrals through our alumni network of 1 million+ engineers trained since 1997.