A+ Network+ - Course Topics
- FDD
- HDD
- Solid state vs magnetic
- Optical drives
- CD/DVD/RW/Blu-Ray
- Removable storage
- Tape drive
- Solid state ( e.g. thumb drive, flash ,SD cards, USB)
- External CD-RW and hard drive
- Hot swappable devices and non-host swappable devices.
- Form Factor ATX / BTX, Micro ATX /NLX
- I/O interface
- Sound
- Video
- USB
- Serial
- IEEE 1394 / Firewire
- Parallel
- NIC
- Modem
- PS/2
- Memory slots
- RIMM
- DIMM
- SODIMM ,SIMM
- Processor sockets
- Bus architecture
- Bus slots
- PCI
- AGP
- PCIe
- AMR
- CNR
- PCMCIA
- PATA
- IDE
- EIDE
- SATA, eSATA
- Contrast RAID (levels 0, 1, 5)
- Chipsets
- BIOS / CMOS / Firmware
- POST
- CMOS battery
- Riser card / daughterboard
- AC adapter
- ATX proprietary
- Voltage, wattage and capacity
- Voltage selector switch
- Pins (20, 24)
- Identify CPU types AMD
- Intel Hyper threading
- Multi core o Dual core o Triple core o Quad core
- On chip cache L1 & L2
- Speed (real vs. actual)
- 32bit vs. 64 bit
- DRAM / SRAM / SDRAM / DDR / DDR2 / DDR3 &
- RAMBUS
- Parity vs. Non-parity , ECC vs. non-ECC
- Single sided vs. double sided
- Single channel vs. dual channel
- Mouse
- Keyboard
- Bar code reader
- Multimedia (e.g. web and digital cameras, MIDI,
- microphones)
- Biometric devices
- Touch screen
- KVM switch.
- Video , PCI , PCIe , AGP
- Multimedia Sound card , TV tuner cards , Capture cards
- I/O & SCSI &Serial & USB o Parallel
- Communications
- NIC , Modem 1.10
- Expansion devices o PCMCIA cards o PCI Express cards o Docking station
- Communication connections
- Bluetooth
- Infrared
- Cellular WAN
- Ethernet
- Modem
- Power and electrical input devices
- Auto-switching
- Fixed input power supplies
- Batteries Input devices
- Stylus / digitizer
- Function keys ,Point devices (e.g. touch pad, point stick / track point) 1.11 Install and configure printers
- Laser , Inkjet , Thermal , Impact Local vs. network printers
- Printer drivers (compatibility)
- Consumables
- Given a scenario, explain the troubleshooting theory
- Identify the problem & Question the user and identify user changes to computer and perform backups before making changes
- Establish a theory of probable cause (question the obvious)
- Test the theory to determine cause
- Once theory is confirmed determine next steps to resolve problem o If theory is not confirmed re-establish new theory or escalate
- Establish a plan of action to resolve the problem and implement the solution
- Verify full system functionality and if applicable implement preventative measures
- OS related symptoms
- Bluescreen , System lock-up , Input/output device
- Application install Start or load
- Windows specific printing problems
- Print spool stalled
- Incorrect / incompatible driver
- Hardware related symptoms
- Excessive heat
- Noise
- Odors
- Status light indicators
- Alerts
- Visible damage (e.g. cable, plastic)
- Use documentation and resources
- User / installation manuals
- Internet / web based
- Training materials
- Print spooler
- Printer properties and settings
- Ensuring proper environment
- Backup procedures
- Compare and contrast the different Windows Operating
- Systems and their features
- Windows 2000, Windows XP 32bit vs. 64bit, Windows
- Vista 32 bit vs. 64bit, Windows 7 Windows 8
- Terminology (32bit vs. 64bit – x86 vs. x64)
- Application compatibility, installed program locations
- (32bit vs. 64bit), Windows compatibility mode
- User interface, start bar layout 3.2 Given a scenario, demonstrate proper use of user interfaces
- Windows Explorer or Libraries in Windows 7
- My Computer
- Control Panel
- Command prompt utilities
- telnet
- Ping
- ipconfig
- Run line utilities
- msconfig
- Msinfo32
- Dxdiag
- Cmd REGEDIT
- My Network Places / Home Group
- ocation of basic network settings between OS versions
- Task bar / systray
- Administrative tools: Performance monitor, Event
- Viewer, Services, Computer Management MMC Task Manager
- Start Menu
- File systems: FAT32 vs. NTFS
- Directory structures
- Create folders
- Navigate directory structures
- Files, Creation, Extensions, Attributes, Permissions
- Verification of hardware compatibility and minimum
- requirements
- Installation methods
- Boot media such as DVD
- CD
- floppy ,USB
- Summarize the basics of networking fundamentals, including technologies, devices and protocols
- Basics of configuring IP addressing and TCP/IP properties (DHCP, DNS)
- Bandwidth and latency
- Status indicators
- Protocols (TCP/IP, NETBIOS)
- Full-duplex, half-duplex
- Basics of workgroups and domains
- Common ports: HTTP, FTP, POP, SMTP, TELNET, HTTPS
- Hub, switch and router
- Identify Virtual Private Networks (VPN)
- Basics class identification
- IPv6 vs. IPv4
- Address length differences
- Address conventions
- Categorize network cables and connectors and their
- implementations
- Categorize network cables and connectors and their
- implementations
- Cables o Plenum / PVC
- UTP (e.g. CAT3, CAT5 / 5e, CAT6)
- STP
- Fiber, Coaxial cable
- Connectors: RJ45 / RJ11
- Broadband
- DSL
- Cable
- Satellite
- Fiber
- Dial-up
- Wireless o All 802.11 types