What is the Implement Collaboration Applications (CLICA) course fee at RST Forum?

The course fee is ₹30,000. There are no hidden charges - lab access and course material are included.

How long is the Implement Collaboration Applications (CLICA) course?

100 hours of live instructor-led training (lectures plus hands-on lab practice), running as weekday-evening or weekend batches.

Do I need prior experience to join?

Advanced level. Hands-on experience with Cisco Systems technologies - or an associate-level certification in this track - is strongly recommended before you join.

Is the training classroom or online?

Both. Classroom batches run at our Mumbai campus, and the same batch streams live for online students across India. Both get identical lab access and the same instructor.

Are the labs hands-on?

Yes - the course includes 14 hands-on labs, practiced on real equipment with 24/7 remote lab access through Skillopia, our own lab platform, for practice between classes.

Can I attend a demo session before enrolling?

Yes. Sit through a live class with the instructor before you decide - call +91 91672 24466 or send an enquiry and we will schedule it.

CLICA Course in Mumbai | Training & Certification

Overview

Who should attend

This 100hrs (Lectures + hands-on Lab) training is designed for personnel involved in deploying, troubleshooting, and managing Cisco Collaboration Applications. Candidates will learn to implement Single Sign-On (SSO), Cisco Unified IM and Presence, Cisco Unity Connection, SCCP/SIP Integration, Cisco Unity Connection Call Handlers, Toll Fraud Prevention, Cisco IM and Presence, Cloud Messaging, Jabber, Hybrid Webex Messaging, Compliance Message Archiving, Cisco Unified Attendant Console, Call Recording and Monitoring and Cisco Unity Express. Candidates will also learn to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices. Implementing Cisco Collaboration Applications (CLICA) certification leads to the Cisco Certified Specialist - Collaboration Applications Implementation certification, and candidates will satisfy the concentration exam requirement for the CCNP Collaboration certification. This is a lab-intensive course and objectives are accomplished mainly through hands on learning.

Outcomes

Skills you'll gain

CCNP Collaboration (CLICA)
Cisco Unity Connection Integration
Cisco Unity Connection Call Handlers
Cisco Unity Connection Troubleshooting
Cisco IM and Presence and Cloud Messaging
Webex App Troubleshooting
Cisco Unified Attendant Console
Call Recording and Monitoring

Objectives

What you'll be able to do

The course objectives, as the vendor's own blueprint states them.

Configure and troubleshoot Chat rooms and message archiving.
Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence.
Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server.
Configure call recording and monitoring.
Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality.
Configure Cisco Unity Connection integration.
Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers.
Configure and troubleshoot Cisco Unity Express.
Describe SSO for Cisco Unified Communications applications.
Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications.

Included

What you get

Curriculum based on course outlines defined by Cisco Systems.
This Instructor-led classroom course is designed with an aim to build theoretical knowledge supplemented by ample hands-on lab exercises.
Facility of Lab on cloud available.
Courseware includes reference material to maximize learning.
Assignments and tests to ensure concept absorption.
Repeating of lectures allowed (On approval basis)
Candidates can attend lectures online.

After the course

Placements & outcomes

Placement assistance is included: CV preparation, interview drills with real scenario questions, and referrals through our alumni network of 1 million+ engineers trained since 1997.

1 modules

Full syllabus

Every module below is taught live and practiced hands-on - nothing here is a slide-only topic.

01

CCNP Collaboration (CLICA)

Cisco Unity Connection Integration

Overview of Cisco Unity Connection Integration
SCCP Integration
SIP Integration
Typical Integration Mistakes
Integration Considerations
Integrate and Set Up Cisco Unity Connection
Clustering Options
Deployment Options
1.10 Networking

Cisco Unity Connection Call Handlers

Call Handler Overview
System Call Handler
Caller Input
Operator Call Handler
Goodbye Call Handler
Directory Handler
Interview Handler
Configure Cisco Unity Connection Call Handlers
Toll Fraud
Implement Toll Fraud Prevention
Troubleshoot Cisco Unity Connection Call Handlers

Cisco Unity Connection Troubleshooting

Overview of Cisco Unity Connection Troubleshooting Options
Integration Troubleshooting Tools
Cisco Unified Real-Time Monitoring Tool
Troubleshoot Cisco Unity Connection

SSO for Cisco Unified Communications Applications

Cisco SSO Overview
SSO Prerequisites
SSO Components
Trust Metadata File
Identity Provider
SAML Configuration
OAuth Authorization
Cisco Unified Communications Manager SSO Capabilities
SSO for Collaboration Endpoints
SSO and Collaboration Edge
Session and Token Expiration Timers
Two-Factor Authentication (2FA)
Third-Party Identity Providers (IdP)
OAuth 2 Authentication

Cisco IM and Presence and Cloud Messaging

Cisco Unified Communications Manager IM and Presence and Cisco Jabber Integration Overview
Integration with Cisco Unified Communications Manager and IM and Presence Service
Integration with Cisco Unity Connection
Integration with Conferencing Servers
Integration with LDAP
Integration with Microsoft Exchange
Clustering
Cisco Unified Communications Manager IM and Presence Service Federation Overview
Cisco Unified Communications Manager IM and Presence Multidomain Deployment
Cisco Unified Communications Manager IM and Presence Intradomain Federation
Configure Cisco Unified Communications Manager IM and Presence High Availability
Cisco Jabber Deployment Options
Cisco Jabber in Deskphone Control Mode
Cisco Jabber in Softphone Mode
Cisco Jabber Service Discovery Process
Implement Cisco Jabber
Hybrid Webex Messaging
Configure Centralized Cisco Unified Communications Manager IM and Presence

Cisco IM and Presence and Jabber Customization

Cisco Jabber Customization Overview
Cisco Unified Communications Services
Service Profiles
Custom Configuration Files
Contact Sources
Contact Photos
Policies
Embedded Tabs
Cisco Jabber Extend and Connect
Apple Push Notification Service
Configure Cisco Unified Communications Manager IM and Presence Service Functionality

Cisco IM and Presence Compliance Message Archiving

Enterprise Instant Messaging Compliance and Archiving Overview
External Database Overview
PostgreSQL External Database Integration
Persistent Chat
Message Archiving
Enable Message Archiving and Chat Rooms
Troubleshoot the Cisco Unified Communications IM and Presence Database Connection

Webex App Troubleshooting

Troubleshooting the Login Process on the Cisco Webex App
Call Signaling on the Cisco Webex App
Troubleshooting Voice or Video Quality on Webex App

Cisco Unified Attendant Console

Cisco Unified Attendant Console Advanced Integration Overview
Capabilities
Platform Requirements
Cisco Unified Communications Manager Integration
Cisco Unified Communications Manager IM and Presence Service Integration
Reporting
Integrate Cisco Unified Attendant Console Advanced

Call Recording and Monitoring

Overview of Call Recording and Monitoring in Cisco Unified Communications Manager
SPAN-Based Solutions
Implement Call Recording and Monitoring Using a SPAN-Based Solution
Cisco Unified Border Element Dial-Peer Forking
Cisco Unified Communications Manager Network-Based Recording and Monitoring
Implement Cisco Unified Communications Manager Call Recording and Monitoring

14 labs

Hands-on labs

Structured labs on real equipment, with 24/7 lab-on-cloud access through Skillopia - our own lab platform.

Login to Skillopia

Hands-on labs

14

01

Integrate and Set Up Cisco Unity Connection.

02

Configure Cisco Unity Connection Call Handlers.

03

Implement Toll Fraud Prevention.

04

Troubleshoot Cisco Unity Connection Call Handlers.

05

Troubleshoot Cisco Unity Connection.

06

Implement Cisco Jabber.

07

Configure Centralized Cisco Unified Communications Manager IM and Presence.

08

Configure Cisco Unified Communications Manager IM and Presence Service Functionality.

09

Enable Message Archiving and Chat Rooms.

10

Troubleshoot the Cisco Unified Communications IM and Presence Database Connection.

11

Integrate Cisco Unified Attendant Console Advanced.

12

Implement Call Recording and Monitoring Using a SPAN-Based Solution.

13

Implement Cisco Unified Communications Manager Call Recording and Monitoring.

14

Configure Cisco Unified Communications Manager IM and Presence High Availability.

Answers

Frequently asked questions

What is the Implement Collaboration Applications (CLICA) course fee at RST Forum?: The course fee is ₹30,000. There are no hidden charges - lab access and course material are included.
How long is the Implement Collaboration Applications (CLICA) course?: 100 hours of live instructor-led training (lectures plus hands-on lab practice), running as weekday-evening or weekend batches.
Do I need prior experience to join?: Advanced level. Hands-on experience with Cisco Systems technologies - or an associate-level certification in this track - is strongly recommended before you join.
Is the training classroom or online?: Both. Classroom batches run at our Mumbai campus, and the same batch streams live for online students across India. Both get identical lab access and the same instructor.
Are the labs hands-on?: Yes - the course includes 14 hands-on labs, practiced on real equipment with 24/7 remote lab access through Skillopia, our own lab platform, for practice between classes.
Can I attend a demo session before enrolling?: Yes. Sit through a live class with the instructor before you decide - call +91 91672 24466 or send an enquiry and we will schedule it.
Do you provide placement assistance?: Placement assistance is included: CV preparation, interview drills with real scenario questions, and referrals through our alumni network of 1 million+ engineers trained since 1997.

Implement Collaboration Applications (CLICA)

Who should attend

Skills you'll gain

What you'll be able to do

What you get

Placements & outcomes

Full syllabus

CCNP Collaboration (CLICA)

Cisco Unity Connection Integration

Cisco Unity Connection Call Handlers

Cisco Unity Connection Troubleshooting

SSO for Cisco Unified Communications Applications

Cisco IM and Presence and Cloud Messaging

Cisco IM and Presence and Jabber Customization

Cisco IM and Presence Compliance Message Archiving

Webex App Troubleshooting

Cisco Unified Attendant Console

Call Recording and Monitoring

Hands-on labs

Hands-on labs

Integrate and Set Up Cisco Unity Connection.

Configure Cisco Unity Connection Call Handlers.

Implement Toll Fraud Prevention.

Troubleshoot Cisco Unity Connection Call Handlers.

Troubleshoot Cisco Unity Connection.

Implement Cisco Jabber.

Configure Centralized Cisco Unified Communications Manager IM and Presence.

Configure Cisco Unified Communications Manager IM and Presence Service Functionality.

Enable Message Archiving and Chat Rooms.

Troubleshoot the Cisco Unified Communications IM and Presence Database Connection.

Integrate Cisco Unified Attendant Console Advanced.

Implement Call Recording and Monitoring Using a SPAN-Based Solution.

Implement Cisco Unified Communications Manager Call Recording and Monitoring.

Configure Cisco Unified Communications Manager IM and Presence High Availability.

Frequently asked questions

Not sure what replaced this? Ask us.

Advanced Call Control and Mobility (CLACCM)

Advanced Routing and Services (ENARSI)

Automating Collaboration Solutions (CLAUTO)

Automating and Programming Cisco Enterprise Solutions (ENAUTO)

Who should attend

Skills you'll gain

What you'll be able to do

What you get

Placements & outcomes

Full syllabus

CCNP Collaboration (CLICA)

Cisco Unity Connection Integration

Cisco Unity Connection Call Handlers

Cisco Unity Connection Troubleshooting

SSO for Cisco Unified Communications Applications

Cisco IM and Presence and Cloud Messaging

Cisco IM and Presence and Jabber Customization

Cisco IM and Presence Compliance Message Archiving

Webex App Troubleshooting

Cisco Unified Attendant Console

Call Recording and Monitoring

Hands-on labs

Hands-on labs

Integrate and Set Up Cisco Unity Connection.

Configure Cisco Unity Connection Call Handlers.

Implement Toll Fraud Prevention.

Troubleshoot Cisco Unity Connection Call Handlers.

Troubleshoot Cisco Unity Connection.

Implement Cisco Jabber.

Configure Centralized Cisco Unified Communications Manager IM and Presence.

Configure Cisco Unified Communications Manager IM and Presence Service Functionality.

Enable Message Archiving and Chat Rooms.

Troubleshoot the Cisco Unified Communications IM and Presence Database Connection.

Integrate Cisco Unified Attendant Console Advanced.

Implement Call Recording and Monitoring Using a SPAN-Based Solution.

Implement Cisco Unified Communications Manager Call Recording and Monitoring.

Configure Cisco Unified Communications Manager IM and Presence High Availability.

Frequently asked questions

Not sure what replaced this? Ask us.

More Cisco Certifications courses

Advanced Call Control and Mobility (CLACCM)

Advanced Routing and Services (ENARSI)

Automating Collaboration Solutions (CLAUTO)

Automating and Programming Cisco Enterprise Solutions (ENAUTO)