CCNP Collaboration (CLCOR)

Cisco Collaboration Solutions Architecture.

• Overview of Cisco Collaboration Solutions Architecture.
• Collaboration Deployment Models.
• Licensing.
• High Availability.
• Capacity Planning.
• Security Requirements.
• SIP OAuth on Cisco UCM.
• Webex Control Hub Features.
• Use Certificates.
• Disaster Recovery.
• Dial Plan.
• IP Network Protocols.
• Configure IP Network Protocols.
• Codecs.

Call Signaling over IP Networks.

• IP Phone Initialization.
• Single Site On-Cluster Calling.
• Single Site On-Cluster Call Setup Troubleshooting.
• Describe the Call Setup and Teardown Process.
• Describe SIP Call Signaling for Call Setup and Teardown.
• Configure and Troubleshoot Collaboration Endpoints.
• Troubleshoot Calling Issues.
• Compare the Call Control Protocols.
• Describe DTMF Signaling over IP Networks.

Cisco Unified Communications Manager LDAP.

• Overview of LDAP Integration in Cisco Unified Communications Manager.
• Options for Importing and Synchronizing Cisco Unified Communications Manager Users in Webex.
• LDAP Synchronization in Cisco Unified Communications Manager.
• LDAP Authentication in Cisco Unified Communications Manager.
• LDAP Attribute Mapping in Cisco Unified Communications Manager.
• LDAP Considerations in Cisco Unified Communications Manager.
• Access Control Groups in Cisco Unified Communications Manager.
• Feature Group Templates in Cisco Unified Communications Manager.
• Configure and Troubleshoot LDAP Integration in Cisco Unified Communications Manager.
• Directory Connector.

Cisco Unified Communications Manager Provisioning Features.

• Overview of Provisioning Options.
• Deploy an IP Phone Through Auto and Manual Registration.
• Self-Provisioning Prerequisites.
• Self-Provisioning Components.
• Self-Provisioning Authentication Modes.
• Configure Self-Provisioning.
• Batch-Provisioning Tools.
• Configure Batch Provisioning.

Exploring Codecs.

• Define Codecs.
• Compare Audio Codecs.
• Compare Video Codecs.
• Evaluate the Effects of Encryption on Codecs.
• Describing Call Admission Control.
• Configure Regions and Locations.

Dial Plans and Endpoint Addressing.

• Dial Plan Overview.
• Dial Plan Components and Their Functions.
• Endpoint Addressing.
• Overview of Cisco Unified Communications Manager Call Routing.
• Cisco Unified Communications Manager Call-Routing Logic.
• Address Methods and Digit Analysis.
• Variable-Length Patterns, Overlapping Patterns, and Urgent Priority.
• Implement Endpoint Addressing and Call Routing.

Cloud Calling Hybrid Local Gateway.

• Overview of Webex Calling Using Local Gateway.
• Routers Used for Local Gateway.
• Scenarios Using Local Gateway.

Calling Privileges in Cisco Unified Communications Manager.

• Calling Privileges Overview.
• Partitions and CSSs.
• Partition and CSS Considerations.
• Time-of-Day Routing.
• Client Matter Codes and Forced Authorization Codes.
• Configure Calling Privileges.

Toll Fraud Prevention.

• Toll Fraud Prevention Overview.
• Cisco Unified Communications Manager CoS for Toll Fraud Prevention.
• Implement Toll Fraud Prevention on Cisco Unified Communications Manager.

Globalized Call Routing.

• Overview of Multisite Dial Plans.
• Globalized Call Routing Overview.
• Globalized Call Routing Number Formats.
• Globalization of Localized Call Ingress.
• Localization During Call Egress.
• Implement Globalized Call Routing.

Media Resources in Cisco Unified Communications Manager.

• Media Resources Overview in Cisco Unified Communications Manager.
• Media Resource Selection and Access Control in Cisco Unified Communications Manager.
• Describing the Annunciator Feature.
• Describing Unicast and Multicast MOH Characteristics.
• Audio and Video Conference Bridge Devices.
• Audio and Video Conference Bridge Integration Options.
• MTP and Transcoder Devices.
• MTP and Transcoder Requirements.
• Progress Check Summary Challenge.

Webex Calling Dial Plan Features.

• Webex Control Hub Settings.
• Router Configuration.
• Testing and Troubleshooting Webex Calling.

Webex App.

• Migrating Cisco Jabber Users with Cisco Webex Cloud-Connected UC.
• Migrating Cisco Jabber Clients to Cisco Webex.

Cisco Unity Connection Integration.

• Overview of Cisco Unity Connection Integration.
• SIP Integration.
• Typical Integration Mistakes.
• Integration Considerations.
• Configure the Integration Between Unity Connection and Cisco Unified CM.
• Manage Unity Connection Users.

Cisco Unity Connection Call Handlers.

• Call Handler Overview.
• System Call Handler.
• Caller Input.
• Operator Call Handler.
• Goodbye Call Handler.
• Directory Handler.
• Interview Handler.

Collaboration Edge Architecture.

• Describe Collaboration Edge (Expressway-C and Expressway-E).
• Describe Supported Services for B2B Collaboration.
• Describe Prerequisites for Mobile and Remote Access.
• Describe Service Discovery.
• Explore Expressway Settings for MRA.
• Describe Cisco Unified Border Element.
• Device Onboarding Using Activation Codes.

Quality Issues in Converged Networks.

• Converged Networks.
• Available Bandwidth.
• Components of Network Delay.
• End-to-End Delay Calculations.
• Jitter.
• Packet Loss.

QoS and QoS Models.

• QoS Defined.
• Network Traffic Identification.
• Divide Network Traffic into Classes and Define Policies.
• QoS Mechanisms.
• QoS Models.
• DSCP Encoding.
• Expedited Forwarding and Assured Forwarding.
• Class Selector.

Classification and marking.

• Classification and Marking Overview.
• Classification and Marking at the Network and Data Link Layers.
• QoS Service Class.
• Cisco Marking Recommendations.
• QoS Markings in a SIP Call Flow.
• MQC Classification and Marking Options.
• Configure QoS.

Classification and Marking on Cisco Catalyst Switches.

• Overview of QoS Trust Boundaries.
• Ingress QoS Models.
• QoS Marking and Table Maps.
• Internal DSCP.